Privacy Policy

South Cambridge Physiotherapy is committed to safeguarding the privacy of our website visitors and have established this policy and our controls for the protection of data under the provision of The Data Protection Act 2018 and UK GDPR regulations.

This policy applies to where South Cambridge Physiotherapy is acting as a data controller with respect to the personal data of our website visitors that they provide through the use of the email form.

What data do we collect?

The extent of Personally Identifiable Information (PII) we collect through our website is your name, email address and telephone number.  This is only requested when you are sending us an email message via the contact form on our contact page. 

How do we collect your data?

You directly provide us with most of the data we collect.  We collect and process data when you:

  • Use or view our website via your browser’s cookies.
  • Send us a query via our contact page.

How we use your personal data.

The data that you submit through a contact email form on this website will be used exclusively by South Cambridge Physiotherapy.  This data will solely be used to respond to the message you have submitted.  This data will be kept securely for the duration of the contact between you and South Cambridge Physiotherapy.  At any time you can request that this data is removed from our records and destroyed.  

How do we store your data

Your details sent via email will be stored electronically using security features designed to prevent unauthorised access to our electronic systems.

What are your data protection right? 

Under The Data Protection Act and UK General Data Protection Regulation all users have specific rights regarding the data that has been submitted through this website:  

  • You have the right to access the information South Cambridge Physiotherapy holds about you
  • You have the right to rectify any information South Cambridge Physiotherapy holds about you
  • You have the right to have your data erased that South Cambridge Physiotherapy holds about you should you no longer be in receipt of services from us – see our Data Privacy Policy however we are required to retain information of the services provided to you for our own clinical records for a period of 8 years for adults following treatment and 8 years after the 18th birthday (or 25 years) for children)

If you wish to make a Subject Access Request (SAR) we will endeavour to respond within 30 days to provide information about the PII we hold. You can express your right for anonymity which we will grant subject to not being in breach of our required record holding.

If you would like to exercise these rights please email us at or write to us at 12 Church Road, Hauxton, Cambridge, CB22 5HS.

If you are not satisfied with our response you have the right to raise the matter with the Information Commissioner’s Office.

What are cookies?

Cookies are small text files stored by websites on visitors’ computers. Their purpose is to identify visitors as they move around the site, or to recognise them when they return.  Some cookies are essential to the secure use of our website.

How to turn off cookies

Most modern web browsers allow you to block the setting of cookies completely or just for a specific site. Check your browser settings to find out which cookies are already set and to delete or block any that you don’t want.

For further information on cookies in general, including how to decline and remove cookies from your browser visit

Privacy Policies of other websites

You will find third party links on our website. These websites should have their own privacy policy.  We do not accept any responsibility or liability for their policies as we have no control over them.