Terms and Conditions

Payment information:

Payment is due at each appointment. This can be paid with a Debit Card in clinic or over the phone, with cash or via BACS: Santander: Sort Code 09-01-29 Account No 60584146.
The name of the account is South Cambridge Physiotherapy Ltd

Private Medical Insurance:

Please ensure you check your policy requirements. We will provide you with receipts via email, to enable you to claim back your expenditure. Please be aware that most companies do not pay for missed appointments they are your responsibility.

Cancellation Policy:

We have a 24hr cancellation policy.

If you give less than 24hrs notice and we manage to fill the appointment there will be no charge PLEASE DO CALL if you are not able to attend. We often run cancellation lists of people to contact if an appointment becomes available

Appointments not attended with no notice given are charged at the full appointment rate.

Appointments cancelled within 24hrs that we do not fill are charged at the full appointment rate.

Covid 19:

You no longer need to wear a mask to your appointment.  If you would like your therapist to wear a mask please let them know when you arrive and they will be more than happy to do so. Please let us know if you have Covid symptoms or test positive.

On arrival you may come into the clinic waiting area or remain in your car in the car park until your physiotherapist invites you in for your appointment, whichever you are most comfortable doing.

Assessment and Treatment:

You will be asked to expose the injured body part. Various tests and movements will be carried out and maybe repeated. Your therapist will discuss your condition and options for treatment. You may choose to consent or refuse any form of treatment for any reason at any time. If at any time you feel uncomfortable or unsure, wish further information or explanation then please do talk with your therapist.